The number of complaints to the BMC in 2020 went down by 27 per cent as compared to 2019. The decrease is seen in every issue, especially in case of roads and potholes. At the same time, the number of days to resolve the complaints increased from 30 to 39 days and the proportion of complaints closed came down to 82 per cent from 96 per cent. The information was revealed in a Praja Foundation report that highlights the status of civic issues.

The BMC’s Central Complaints Registration System received 93,774 complaints in 2020 — the highest number of complaints were related to drainage (15,508), followed by buildings (14,712) and water supply (11,855). These numbers are lesser in comparison to 2019.