Imagine waiting 45 minutes for an Uber after being told the driver is only 10 minutes away, only to have him cancel on you and be charged over R850 without ever having taken the ride. That is the nightmare digital marketing consultant Preshit Deorukhkar, 31, lived through on Thursday after calling an Uber to go to his Vikhroli office from Chincholi Bunder in Malad. Preshit was, however, refunded the money he was charged by the cab aggregator after he lodged a complaint on Twitter.

Going in the opposite way
Speaking to mid-day, Preshit said, "Just like any other day this monsoon, I booked a ride on the Uber app and was assigned a driver [named 'P'], who the app said was around 10 or so minutes away. Little did I know that this was going to be a crazy ride. To start off, the driver continued going in the opposite direction, towards Goregaon, instead of turning around and coming towards the pickup point in Malad. I tried calling him, but the call wasn't going through. TrueCaller showed a different name altogether."