It has barely been a week since Air India (AI) CMD Ashwani Lohani claimed that his airline would offer better services to its passengers after shifting its domestic operations to the international airport’s Terminal 2 (T2). However, a chaotic Tuesday morning made it seem as if the carrier is slipping into its old habits yet again. The airline had a frenzied start to the day, after one of its flights got cancelled, leaving several clueless passengers stranded.

Chaos ensues
The problems began with the cancelling of the Bangalore-bound AI 603 flight that was supposed to depart at 6.15 am. AI’s aircraft, an Airbus A320, for this particular flight had been grounded in Maldives for technical reasons, thus resulting in the shortage of one jet to ferry passengers.