D Shah was confident of making it to his 2 pm appointment as he lined up at the Andheri Regional Transport Office (RTO) on Saturday, seeking a learner's licence. But a glitch in the server was all it took to crush his spirit. The RTO left hundreds of applicants in the lurch with the server crashing repeatedly through the day. Officials spent a better part of Saturday trying to rectify the glitches in the system.

A police van waits outside the RTO building in Andheri. Things got out of hand on Saturday when technical glitches delayed appointments