Civic chief Praveen Pardeshi, on a test-drive of the BEST App, pointed to the lacunae in it, saying that it needed to developed further and updated in a sustained manner to make it more viable for commuters. Pardeshi went bus stop hopping with BEST General Manager Surendra Bagade in south Mumbai when he found that some lapses in the BEST Pravas app still needed to be fixed. Delayed downloads and no real-time info were some of the major ones that he highlighted.

"You should send your IT team along the line to every bus stop to understand commuters' problems and promote the app further," Pardeshi told Bagade as the two interacted with commuters testing the app. Their first halt was at the Mumbai University bus stop opposite Rajabai Tower where two female commuters who wanted to go to Mazgaon could not locate the bus on the app. Since there was no direct bus, a possible changeover of bus was involved, but there was no clarity on the app's map about it. The duo then took a cab.