In terms of pothole-related complaints received from citizens, the Brihanmumbai Municipal Corporation's (BMC) average rating has dropped, shows official data.

Moreover, the civic body's complaint redressal rate has dropped to 90.97 per cent on Wednesday morning, and 88.7 per cent on Tuesday morning, from the previous 94.44% less than a month ago, on July 20, 2025.

Since its launch on July 18, 2025, BMC's rating ranged from 4.5 to 4.1, dropping to 3.99 on August 12, and 3.98 on August 13. At present, against a total of 9,237 pothole complaints, BMC has resolved 8,403 complaints. On a single day, July 13, BMC received 148 pothole complaints from citizens. On Tuesday, the complaints stood at 9,037, of which BMC had resolved 8,024. There are 843 potholes in the city still waiting to be fixed, according to data from the civic body.