Customers of car rental company Zoomcar have a common problem - they have been struggling to get refunds from the company for months but repeated calls and messages to their customer care service have not yielded any results. In a similar case, Malad West resident Dev Khanna had rented a car from them for a trip to Matheran with friends in December last year, but he is yet to get a refund of Rs 3,499, which includes petrol expenses, from the company. Despite several attempts to get in touch with the customer care executives, Khanna has failed to get a response. Complaints put up on their Twitter page just yields a common response from the company, which says that they are facing technical issues and that the refunds would be processed soon.

Roshan Gupta, digital marketing official, says he is yet to get Rs 3,978 despite a month passing