Ahilya Vaidya, who travelled from Thane to CSMT
‘The 10.05 am train arrived at Thane station around 10.45 am. We reached our destination at 1.30 pm. We considered alighting several times but did not dare to do so’

Nilima Khurana, 38, Ambernath resident
‘I was supposed to reach my office by 12 pm, but it has been over two hours and I still haven’t reached. Everyone in Mumbai depends on local trains to get around, and disruptions like these throw everyone’s schedules into disarray. My boss shouted at me despite me having no control over the situation’