The Mumbai Suburban District Consumer Dispute Redressal Forum has asked MakeMyTrip to pay Rs 2.61 lakh to a couple that had to spend a night without a hotel room despite booking a trip through the travel portal.

The couple from Mumbai had booked a holiday tour to Darjeeling to celebrate their anniversary in May 2017. They paid Rs 37,060 to MMT for their—the couple and their 12-year-old son—stay at a resort and got a receipt from the company. The couple then sent an email to the resort seeking confirmation but were told that there was no such booking in their name. The complainants informed MMT about the resort’s response and were assured by the travel company that all arrangements would be made before they reached the hill station.