Punjabi, who passed away on September 10, was staying at the hospital since 2015 when she was admitted for some spinal cord related treatment. Even though she was discharged in February 2016, her family refused to take her back and even she wasn't willing to leave. Since then the owner and staffers of New Bombay Chemist were by her side.

According to a source, the hospital made several attempts to reach out to her family but no one responded over the years. "The local cops had asked us to sort this issue out with the family. Since she had nowhere to go, we allowed her to stay. She would pay for her own supplies and food."