In a new set of protocols to tackle COVID-19, the BEST Undertaking has told its staff to keep 20 per cent of the bus empty at originating stops to allow passengers at subsequent stops to get in and maintain social distancing. The directive from the General Manager's office also states that no more than five standee passengers be allowed onto any bus.

"Why 20 per cent and not 15 or 25 per cent, how do they arrive at these figures? If the decision is based on qualitative input by passengers or BEST staff, then it's wrong. But, if it's based on directional flow data of passengers boarding which clearly indicates that before other passengers start alighting there are 20 per cent new passengers waiting to board, then the decision makes sense," transport expert Paresh Rawal said.