A tour operator has been asked by the Parel Consumer Court to pay over Rs 2 lakhs to a Powai resident who had, in 2015, approached the firm for help regarding visa for a trip he was making to New Zealand with his wife.

The firm, Kesari Tours, didn’t book a transit visa for the couple from Singapore to Australia, which meant that they were detained at Singapore and asked to return, effectively ruining their honeymoon. In an order, dated January 12, 2017, Kesari Tours has been asked to pay Rs 1,93,000 along with 9 per cent interest from the day of filing the complaint (October 30, 2015) to the complainant Prajish Nair towards his air tickets and hotel expenses. The court also said that Kesari is entitled to pay Nair Rs 25,000 as compensation for mental agony and Rs 10,000 for the cost of litigation.