'Why no updates?': Commuters slam Western Railway over communication failure during peak-hour disruption

Updated On: 26 June, 2026 12:34 PM IST | Mumbai | Rajendra B. Aklekar

Commuters slam communication breakdown as delayed updates deepen peak-hour chaos. Even after services began returning to normal, passengers criticised the lack of timely announcements inside trains and at stations and questioned why Western Railway failed to issue prompt updates

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Chaotic situation at Dadar station after local train services were hit due to technical snag (Pic/Gandharva Purohit)

Western Railway, during the morning rush hour on Friday, June 26, faced a disruption, causing a chaotic situation for the commuters. While the services were disrupted between Andheri and Churchgate stations, they were restored following multiple technical failures.

Following the disruptions, commuters lashed out at railway authorities over what they described as a complete lack of communication during the crisis.