Mumbai Metro double whammy: Second Aqua Line snag halts trains between BKC-Marol Naka around three hours

Mumbai Metro Line3 Aqua Line services faced repeated disruptions on Friday afternoon despite authorities earlier claiming that the technical snag affecting both UP and DOWN routes had been rectifiedOn Friday morning metro services on both lines were reportedly disrupted At 10 am Mumbai Metro Rail Corporation Limited MMRCL issued an official statement claiming that services had been restoredHowever at 1240 pm metro services were disrupted with commuters reporting technical issues between Marol Naka and BandraKurla Complex BKCServices halted on both linesMetro services on both UP and DOWN routes were suspended from around 1240 pm after a technical snag was reported Officials initially told commuters that services could resume within 30 minutes but the disruption continued until at least 3 pmThe services were finally restored around 310 pm the official handle of Mumbai Metro Line 3 posted on XWhile train operations towards Cuffe Parade resumed later in the afternoon services towards Aarey were nonoperational at the time of reportingBKC Metro Station Pic by Tarun Verma Passenger UpdateTrain services on the Aqualine have now been fully restored and are operating normally on both the Up and Down linesWe regret the inconvenience causedmdash MumbaiMetro3 MumbaiMetro3 May 22 2026Major issuesLack of communication and timely announcements from Metro authoritiesPoor mobile network connectivity inside underground stations and trainsClaustrophobic passengers reportedly faced panic and discomfort during the prolonged haltUnexpected delays left commuters stranded for hours during peak travel timeNo clarity on service restoration timeline for passengersCommuters alleged loco pilots station staff and control room personnel appeared unaware of the exact issueConfusion reported at key stations including BKC and Marol NakaPassengers struggled to inform family members or arrange alternate transport due to network issuesldquoI reached Marol Metro station around 1 pm only to be told that Aqua Line services had already been suspended for nearly 20 minutesrdquo said a commuter who claimed he remained stranded for over three hours amid Fridayrsquos disruption on Mumbai Metro Line 3Commuters were left waiting inside the station with little clarity on when services would resume as frustration mounted during the prolonged halt Metro services eventually resumed around 3 pm but many passengers said the disruption severely affected their afternoon commuteCommuters continue to face inconvenienceThe repeated disruption triggered frustration among commuters many of whom had earlier criticised metro authorities for lack of communication and prolonged delays during peak travel hoursThe incident has once again raised concerns over operational reliability and emergency response management on Mumbairsquos newly operational metro corridorExpressing frustration over the disruption a commuter wrote on X ldquoEight of my family members were stranded on the Aqua Line Metro 3 at Dadar station for 40 minutes There was absolutely no communication no proper updates and no refunds While the display board showed a lsquosmall delayrsquo platform staff kept insisting it was only a fiveminute halt PatheticrdquoEntry restrictedEntry to the metro stations were restricted as train services on both the up and down lines remain suspended Only the trains that were stranded with passengers onboard were being moved back to the depotMeanwhile commuters at Marol Naka station were left waiting for hours as train services faced delaysMarol Naka Metro Station Pic by Tarun VermaMMRCL issues refund for stranded passengersMMRCL said physical ticket holders have been refunded directly while online commuters have been asked to raise grievances through customer support for refunds