Commuters have been complaining about the new BEST bus routes since they were updated on September 1, saying that it has led to chaos as they are still grappling with the changes. A number of traditional routes have been cancelled, curtailed and diverted. BEST officials, however, assured that teams are micro-monitoring the situation, and will do everything for the comfort of passengers if the complaints and inconvenience continue. Most of the commuters had issues about changes and updates in bus routes in the western suburbs, where two Metro lines are expected to be commissioned later this year.

‘Not the BEST of happenings’

Harshad Joshi from Mulund said he had three points to complain about. “Poor communication -  the BEST app is never updated and doesn’t show buses, and the diversion of Sion-Thane C42 bus route via Ghatkopar bus station. This was the only fastest route and now has been made slowest. Ghatkopar depot loop is the third, it eats into a lot of time due to traffic in peak hours,” he said.