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Mumbai to get helpline for complaints against auto-rickshaws, taxis, and app-based services

Passengers in the Mumbai Metropolitan Region (MMR) will be able to file complaints, seek resolutions, and ensure action is taken against such unscrupulous vehicle drivers, officials said

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Commuters can file various complaints, including fare refusal, rude behaviour/misbehaviour with passengers, charging excess fare, not returning items forgotten, etc. Representational Pic/File

Commuters can file various complaints, including fare refusal, rude behaviour/misbehaviour with passengers, charging excess fare, not returning items forgotten, etc. Representational Pic/File

The Mumbai Metropolitan Transport Authority on Thursday gave administrative approval to a new toll-free number 1800 220 110 for citizens to complain against taxis, auto-rickshaws, private passenger vehicles, and app-based transport services, officials said.

The helpline will be set-up soon and made functional.

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