In a city where law enforcers are not known to inspire much faith, an anxious father’s fortuitous encounter with a helpful traffic policeman not only changed his attitude towards the guardians of the city streets, but also inspired him to pen a grateful letter, sharing this fresh perspective with others.

In his moving tribute to traffic police in the city, addressed to the Joint Commissioner of Traffic Police, Mumbai, Andheri resident Sunil Kshirsagar says, “Police and its traffic wing are often the target of public wrath and anger, for no fault, in many cases, of these authorities. The traffic jam, in particular, is a result of bad road conditions, increasing four- and two-wheelers, and non-observance of traffic rules by the public. I had a pleasant experience of active cooperation from the traffic department on April 2’.