Cops cite MTNL-related technical faults, urge those in need to dial 112
The Navi Mumbai Police Control Room. Pic/By Special Arrangement
For the past four to five days, Navi Mumbai residents attempting to reach the police through the three control room numbers displayed on Google have found all of them non-functional, raising serious concern over emergency access in the city.
Calls to the listed numbers — 022-27574928, 022-27574947, and 022-27574948 — resulted in either an audio message, that the number did not exist or indications that the line was busy. Even the police helpline, 7738363836, refused to connect, with callers receiving a message that incoming call services had been disconnected.
mid-day attempted calling all these numbers multiple times over several days and faced the same issue each time, confirming an extended outage.
Deputy Commissioner of Police (Headquarters) Sanjay Kumar Patil admitted to the disruption and said the issue stemmed from Mahanagar Telephone Nigam Limited (MTNL) lines. “All three control room numbers are temporarily down due to MTNL-related technical faults. We are shifting the numbers to Airtel, but the porting process takes time. Until then, people must dial 112 for emergencies. Police teams reach the spot within five minutes of a 112 alert,” he said.
Patil added that two numbers — 8424820686 and 022-27572887 — had been activated for use until the MTNL lines resume efficient functioning.
The outage comes at a critical time as Navi Mumbai prepares for increased movement ahead of the Navi Mumbai International Airport opening and the holiday season. Residents say a city of this scale cannot afford a complete breakdown of all police control room numbers for several days.
Until the shift to Airtel is completed, officials urge citizens to rely primarily on 112, which remains fully operational.
Numbers haven’t been non-functional for 4-5 days
022-27574928, 022-27574947, 022-27574948
07738363836 (Helpline)
Working numbers (for now)
8424820686, 022-27572887
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