Sushil Narsian (R) and (L) the amount charged by Ola. Pic courtesy/Sushil Narsian's Facebook page

Sushil Narsian, a Mumbai resident booked an Ola taxi on April 1 from his home in Mulund West to Vakola Market. The driver had difficulties locating his residence as his phone had stopped working forcing Narsian to walk till the pick-up point only for the ride to be cancelled in the last minute.