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A fight that was taken up by senior journalist CY Gopinath on Facebook has revealed a startling truth that most telecom users face nowadays. Gopinath was harassed by a collection agent of Tata Docomo for not paying a bill of his brother, who had just passed away. He had asked for some time to clear the dues, but what came as a shocker was the employee’s reaction — ‘Mera kya jaata hai aapka bhai mara toh? Mujhe paise se matlab hai jo aapke baaki hain (how does it matter to me if your brother has died? I am only bothered about the money that you have to pay).”