Muzammil Shaikh, 39, the husband of Tanzila Shaikh, 35, who was killed on June 14 when the Uber she was travelling in crashed into a haphazardly parked garbage truck, has been running from pillar to post to get her death certificate made. Ideally, this should not have taken him more than three working days to acquire.

When Muzammil finally inquired at the citizen facilitation centre at Diva, he was told that the clerk supposed to sign the papers has been on leave for the past two weeks. Muzammil said Tanzila's R75 lakh full and final settlement and company insurance coverage cannot be processed without the death certificate. He told mid-day, "I first went to the TMC office in Panchpakhadi where they directed me to the Thane Municipal Corporation's office in Kausa. At Kausa, I was told the person who has to sign the certificate is on leave and to come back on June 26. On June 26, I was told that residences from Kausa and beyond now come under the TMC office at Diva Road."