Long distance passengers have been forced to drag their luggage up non-functional escalators at Borivli staion. Pic/Nimesh Dave

Escalators at railway stations are definitely a boon for lakhs of commuters of suburban as well as long-distance trains. But, at Borivli, people have been facing a peculiar problem. During the period when long-distance trains arrive, up to 7.30 am every day, these escalators are shut.