The Thane District Consumer Disputes Redressal Commission has asked Vodafone Idea to pay Rs 7,000 to a consumer for deficiency in service by not converting his postpaid SIM card to a prepaid facility.

The complainant, Javed Yusuf Shaikh, from Thane city, told the commission that he wanted his postpaid SIM card to be converted to prepaid for which he followed all procedures, paid the charges for the same at a Thane gallery and got a new SIM card also on March 9, 2014.