On April 30, MiD DAY brought to the notice of top Air India management the matter of a commuter — an aspiring Indian pilot — who was allegedly deliberately delayed and then declared a no-show by its staffers at Toronto’s Pearson Airport for a flight to Delhi. Within hours, Air India officials at its Mumbai headquarters swung into action and a clear message was sent to the Toronto office: “Accommodate this passenger on the next flight on priority basis.”