Commission President Barkat Ali Zaidi and Member Salma Noor accepted the plea of Deepak Kumar Chaudhary, a Delhi resident employed in Abu Dhabi, that the airline's failure to fly him to his destination cost him his 11 days' wages.

"Once a ticket has been booked by a consumer, it is the duty of the airline to provide the transit unless it is inhibited for reasons beyond its control," Zaidi said.