The National Consumer Disputes Redressal Commission (NCDRC) held the airline negligent and deficient in service for failing to keep the luggage in safe custody and deliver it to the passenger, while upholding a Delhi State Consumer Commission order on the compensation.u00a0

It noted that when the doctor travelled by Emirate Airlines to Athens for a conference one of his bags was misplaced, which has not been found till date, and on the return journey his second bag was damaged.