Delhi Consumer Disputes Redressal Commission member Salma Noor and Member(Judicial) V.K. Gupta held R.S. Builtwell and its director guilty of deficiency in service and gave them time till April 30 to refund the entire cost of the 1,248.05 sq.ft. flat, with interest, and compensation to complainant Arun Patwal, a resident of Janakpuri in west Delhi.

"The complainant had a dream of having his own house, but it was completely shattered by the builder...obviously, this has caused mental agony, harassment and sheer suffering for which we quantify the amount of Rs.3 lakh as compensation," the commission said in a recent order.