A man was not being able to contact his mother during her journey and Indian Railways helped him out immediately. This has impressed people online. Railwayseva handle on Twitter responded to him and also helped him get in touch with his mother.
In a tweet where Twitter user Sashwat tagged Union Railway Minister Piyush Goyal and Ministry of Railways Sashwat wrote that his mother was travelling on Ajmer-Sealdah Express which was running 12 hours late. He was not being able to contact her and wanted to know if she was doing okay.
<blockquote class="twitter-tweet" data-lang="en">
Sir, I am unable to contact my mother Mrs.Shila Pandey. She is travelling in Ajmer-SDAH Express 12988 with starting date 28-09-2019 in Coach S5, the train is running late by 12 hours. Sir, please help me know if she is there alright.<a href="https://twitter.com/PiyushGoyal?ref_src=twsrc%5Etfw">@PiyushGoyal</a><a href="https://twitter.com/PiyushGoyalOffc?ref_src=twsrc%5Etfw">@PiyushGoyalOffc</a> <a href="https://twitter.com/RailMinIndia?ref_src=twsrc%5Etfw">@RailMinIndia</a>
&mdash; Sashwat (@curiou_s) <a href="https://twitter.com/curiou_s/status/1178386968373125120?ref_src=twsrc%5Etfw">September 29, 2019</a></blockquote>
<script charset="utf-8" type="text/javascript" src="https://platform.twitter.com/widgets.js"></script>
Railway Seva quickly replied and asked him for the PNR number and contact number. When Sashwat told them that he did not have her PNR number, they replied asking for her date of boarding and the station where she boarded the train from.
<blockquote class="twitter-tweet" data-lang="en">
Kindly share date of boarding &amp; boarding station name.
&mdash; Indian Railways Seva (@RailwaySeva) <a href="https://twitter.com/RailwaySeva/status/1178391706774847488?ref_src=twsrc%5Etfw">September 29, 2019</a></blockquote>
<script charset="utf-8" type="text/javascript" src="https://platform.twitter.com/widgets.js"></script>
Just after Sashwat replied, the handle tweeted saying, "Matter is being forwarded to the concerned official." Moments later, Sashwat posted another tweet and thanked them for their prompt action.
<blockquote class="twitter-tweet" data-lang="en">
<a href="https://twitter.com/PiyushGoyal?ref_src=twsrc%5Etfw">@PiyushGoyal</a> <a href="https://twitter.com/RailMinIndia?ref_src=twsrc%5Etfw">@RailMinIndia</a> <a href="https://twitter.com/PiyushGoyalOffc?ref_src=twsrc%5Etfw">@PiyushGoyalOffc</a> <a href="https://twitter.com/DRM_ASN?ref_src=twsrc%5Etfw">@DRM_ASN</a> <a href="https://twitter.com/RailwaySeva?ref_src=twsrc%5Etfw">@RailwaySeva</a> Thank you so much sir for your prompt action. I am grateful for your help.u00f0u009fu0099u008f
&mdash; Sashwat (@curiou_s) <a href="https://twitter.com/curiou_s/status/1178407109379026944?ref_src=twsrc%5Etfw">September 29, 2019</a></blockquote>
<script charset="utf-8" type="text/javascript" src="https://platform.twitter.com/widgets.js"></script>
Ministry of Railways also tweeted about the incident and wrote, &ldquo;Indian Railways care for its passengers. A son requested that he is unable to speak to his mother travelling in a train, we promptly reached to his mother and arranged a talk between the two.&rdquo;
<blockquote class="twitter-tweet" data-lang="en">
Indian Railways care for its passengers : A son requested that he is unable to speak to his mother travelling in a train, we promptly reached to his mother and arranged a talk between the two. &ldquo;u00e0u00a4u0085u00e0u00a4u00aau00e0u00a4u00a8u00e0u00a5u008bu00e0u00a4u0082 u00e0u00a4u0095u00e0u00a5u008b u00e0u00a4u0085u00e0u00a4u00aau00e0u00a4u00a8u00e0u00a5u008bu00e0u00a4u0082 u00e0u00a4u00b8u00e0u00a5u0087 u00e0u00a4u009cu00e0u00a5u008bu00e0u00a4u00a1u00e0u00a4u00bcu00e0u00a4u00a4u00e0u00a5u0080 u00e0u00a4u00adu00e0u00a4u00beu00e0u00a4u00b0u00e0u00a4u00a4u00e0u00a5u0080u00e0u00a4u00af u00e0u00a4u00b0u00e0u00a5u0087u00e0u00a4u00b2&rdquo; <a href="https://t.co/eAVEc9vKVC">https://t.co/eAVEc9vKVC</a> <a href="https://t.co/2PTam1fgFa">pic.twitter.com/2PTam1fgFa</a>
&mdash; Ministry of Railways (@RailMinIndia) <a href="https://twitter.com/RailMinIndia/status/1178508740523257856?ref_src=twsrc%5Etfw">September 30, 2019</a></blockquote>
<script charset="utf-8" type="text/javascript" src="https://platform.twitter.com/widgets.js"></script>
Twitterati was impressed and wrote nice comments for Indian Railways. "Lovely ya... long live Indian Railways," says a Twitter user. "Indian railways is very serious in this matter. Thanks for your always immediate action," says another.
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When Sashwat told them that he did not have her PNR number, they replied asking for her date of boarding and the station where she boarded the train from

Here's what Indian Railways did to help man inquire about mother

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Here's what Indian Railways did to help man inquire about mother

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