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Consumer commission: Refusing home-cooked food at restaurants not deficiency in service
Updated On: 17 June, 2026 05:47 PM IST | Pune | mid-day online correspondent
The consumer commission has dismissed a complaint against a Pune restaurant, ruling that refusing permission to eat home-cooked food on its premises cannot be treated as deficiency in service or unfair trade practice. It held that restaurants operate on a policy basis

Every restaurant is entitled to regulate the use of its premises and prescribe reasonable conditions governing its services, said the consumer commission. Representational pic
Refusing permission to eat home-cooked food at eateries cannot be construed as a deficiency in service or unfair trade practice, said the consumer commission while dismissing a complaint against a Pune restaurant, noting it is a matter of policy discretion rather than a legal obligation, news agency PTI reported.
The commission also ruled that charging an amount higher than the printed MRP for bottled water served on the premises of eateries does not, by itself, constitute any illegality, deficiency in service, or unfair trade practice, as such establishments provide a composite package of services.


