If you have been a victim of the sluggish, and at times half-hearted, attitude of the complaint redressal system of the Brihanmumbai Municipal Corporation (BMC), then in four months time you can expect some good news.

With an aim to get citizen- friendly, the civic body is going ahead with the development of a software that will acknowledge the complaint you made, and then swiftly reply to it through an SMS on your mobile.u00a0