According to eyewitnesses and motormen, 22-year-old Neelam Pawar boarded an Andheri-bound fast local from Virar to reachu00a0her work place. She was engaged in a long and involved phone conversation on her mobile phone, as she hung on for support to the rod attached to the train’s footboard

The mishap occurred at 9.45 am, as the train was crossing Borivli. Suddenly losing her balance, she toppled and fell off the train.