The state commission consumer court on Monday passed an order directing well-known travel agency Cox & Kings Ltd to compensate 11 members of two Navy families over Rs 2.3 lakh for giving them a terrible experience on their Europe trip.

The families -- the Saxenas comprising Dr Vijay Saxena, his wife, son, daughter-in-law and three grandchildren and the Mishras comprising Lt. Col Mishra, his wife and their children -- had signed up for an 11 day 10 night Europe tour with Cox and Kings. The complainants have stated in their petition they'd collectively deposited Rs 12,20,736 for the trip, which turned out to be a nightmare.