New India Assurance (NIA) is looking at automating the claims registration process on a 24x7 basis to reduce the turnaround time (TAT) for settlements. "We are planning to automate the claims registration process on a 24x7 basis along with the allocation of surveyor in an automated manner.

We are also trying to empower surveyors to submit their report on portal and upload various required documents," New India Assurance general manager (IT), Anil Kumar told PTI. He said the system had gone live since August 20 at few locations for a particular B2B tie-up. "Based on the success of this (system), we will replicate this model on all-India basis," he added.