The thousands thronging the Regional Transport Office (RTO) every day are a constant reminder to the transport authority to appoint a public relations officer (PRO) to assist the harrowed citizens. The RTO has been functioning without a PRO for three years, and helpless citizens are left to figure out the procedures on their own. 

On an average, more than 1,500 people visit the RTO everyday. Those who are hard-pressed for time find it easier to approach touts hanging around the premises to get their work done quickly and without
any hassles.