Those unfamiliar with Mumbai trying to book tickets online often slip up due to the confusion caused by terminus names that sometimes give no telltale sign that they denote stations in Mumbai. Their grouses have prompted railway authorities to learn some search engine optimisation and streamline terminus names on the Web.

Online chaos: Stations like Bandra and Lokmanya Tilak terminus, Kurla are currently not prefixed with 'Mumbai' making it confusing for passengers