According to statistical data provided by the Regional Transportation Office (RTO), the city’s auto rickshaw drivers have driven commuters to their wit’s end during the last rainy season and forced them to send dozens of written complaints for various reasons.

Between April 2011 and present date, the RTO has received a total of 1,308 written complaints from commuters, and refusal to ply complaints were the highest. The number of complaints peaked during the rainy season (June to September 2011), and data indicates almost one third of total complaints received by RTO happened during this period.