New Delhi: The Telecom Ministry has issued notices to state-owned BSNL, MTNL and India Posts after Union Minister Ravi Shankar Prasad personally took note of citizen complaints over service quality on social media since July.

Prasad, who has over 4.65 lakh followers on Facebook, received the complaints relating to the three departments under his ministry. "Till date, 102 notices have been issued to departments under this ministry and 64 have been resolved. BSNL now has an official page on Facebook to connect with people," an official said.