The Union Bank of India has won the ACI Excellence Award 2011 for its project 'Customer Empowerment using ACI solution BASE 24' in the Payment Transformation category. ACI Worldwide is a US-based company offering various payment system solutions. Lalit Sinha, General Manager (Alternate Channels), Union Bank of India, received the award from Paul Savage, Head America Operation-ACI at San Diego CA.

The Union Bank of India introduced ready kit debit cards, which are given to customers while they open an account and further extended self user creation for alternate channel services like internet banking, mobile banking and phone banking using card validation through BASE24.