Customers can give restaurants the real unlock
Updated On: 12 August, 2021 06:31 AM IST | Mumbai | The Editorial
They had some relief with the weekend rule, but the real rejoicing, they claim, will happen when they are allowed to open late evenings, which are prime business hours

Customers seen at Goa Portuguese restaurant and bar in Mahim
After several meetings, dharnas and pleading, restaurants have been allowed to keep their establishments open on the weekends till 4 pm. Recently, this paper had an extensive report about hospitality owners on the brink as they claimed that takeaways and parcels were not sustainable for business. They were bitter as they felt unfairly targeted, citing a number of other industries like health and retail which were allowed extended hours. They had some relief with the weekend rule, but the real rejoicing, they claim, will happen when they are allowed to open late evenings, which are prime business hours.
A lot will depend on patrons who need to be disciplined so that they can make things easier for the staff. This means less arguing with restaurant staff if they want you to adhere to guidelines, distance, or mask up while awaiting orders. Since there is a power imbalance, a lot of staffers get intimidated telling patrons to maintain Covid-apt behaviour. Patrons take umbrage at being told what to do by a mere staffer. This needs to change, with do’s and don’ts clearly established by the restaurateur who should not be begging for them to be followed.


