A help desk meant to make visits easier for patients at a hospital in Ghatkopar East has been non-operational for nearly three years, since nearly three years after the Brihanmumbai Municipal Corporation (BMC) announced the Rugna Mitra initiative. A cabin has been installed, but no staff have been appointed to guide patients and their relatives.

A hospital senior did say they have a manpower crunch. A doctor outlined plans for the desk, including the laudable idea of employing people with disabilities who have basic computer skills to manage the help desk. The initiative was announced in August 2023 to provide a single point of contact for hospital information and guidance.