It’s important to remember that commuter is king
Updated On: 28 April, 2026 07:38 AM IST | Mumbai | The Editorial
We hope this brings an overall holistic look at the entire travel experience from buses, to waiting and ticketing facilities

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Maharashtra’s iconic red ST buses are set for a major service revamp with the launch of a statewide campaign titled ‘Aapli Bus, Aapli Seva (Our Bus, Our Service)’ from May 1, 2026, reports stated.
Transport Minister and Maharashtra State Road Transport Corporation Chairman Pratap Sarnaik said the campaign aims to restore passengers’ faith in the state transport corporation by improving punctuality, cleanliness, discipline and the overall travel experience. As part of the drive, bus drivers and conductors will no longer be seen merely as staff but as ‘sevaks’ (dedicated servers). Thorough cleaning of buses before every trip, punctual arrival at bus stands, neat uniforms and disciplined behaviour by staff, drivers introducing themselves to passengers, and announcing the route, stops and expected arrival time before departure, as well as prompt assistance during the journey, are some key features of this initiative. This space has flagged the indifferent state of some ST waiting areas at some depots.
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