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Make communication a priority in crises

A family from the city spent eight hours not knowing what had become of their relatives, after a Chicago-bound Turkish Airlines flight they had boarded took an unexpected detour to Iceland and the passengers were unreachable

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A family from the city spent eight hours not knowing what had become of their relatives, after a Chicago-bound Turkish Airlines flight they had boarded took an unexpected detour to Iceland and the passengers were unreachable. Nimesh Mehta (54), a was on his way back home to Chicago after attending a family function in Mumbai. Mehta, along with his 70-year-old aunt Sarojben Shah, was onboard flight TK 721, which took off for Istanbul. The duo was supposed to board TK 5 of the same airline, which was scheduled to land in Chicago. Instead, the flight ended up in Reykjavik, Iceland.

This report appeared on the front page of this paper yesterday. Mehta spoke about how they were in a fog of confusion about why the flight was diverted. He claimed that they were told the flight was diverted due to a medical emergency and technical snag. Mehta’s relatives in Chicago were frantic when the flight did not land as scheduled and clueless as to why it has been ‘cancelled’.

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