An American citizen residing in Mumbai has started an online signature campaign to ensure better facilities for specially-abled people on the trains. She demanded change while highlighting her own bad experiences - she was groped and assaulted by porters as they lifted her wheelchair into the train compartment. Her story makes for a horrifying read and underscores the vulnerability of the specially-abled, especially women, travelling on trains.

The lack of infrastructure for the specially abled is an unfortunate truth in our Railways. But the fact is, even our public institutions, offices and buildings do not have platforms or special washrooms for this segment. Our transport system too scores low in this space.