A front-page report on the frustration of thousands of MTNL users with dead landlines, has had a cascading 'me too' effect. Several people have been calling in, saying that their landlines have been affected too, and complaints have yielded no response. The report stated that when residents of Hutatma Chowk, Mahalaxmi, Mumbai Central, Dadar and Sitladevi temple area complained to MTNL, the organisation passed the buck to the Metro, blaming the ongoing tunnelling work for the damaged telephone cables.

A doctor said that his work has been affected as a dead landline has meant that patients cannot get through. He added that umpteen complaints to MTNL had resulted in evasive answers and false promises.