The late marks on the reports of BEST drivers, who battle crippling traffic jams every single day, is beginning to affect morale. The Undertaking has been taking action, such as filing adverse reports and even suspending drivers for delays and even early arrivals. The random suspensions are also affecting bus operations in the city.

Absenteeism amongst drivers and conductors is also causing problems, resulting in services being affected. There are also strict rules like if an employee has five charge sheets against him, then he will be dismissed from service. Stringent actions like these, which some cite as random, are affecting services of an already beleaguered fleet that is struggling for survival.