An otherwise perfect Europe tour was ruined for 36 passengers after they decided to go to a local mall in Rome in the last few hours of the trip. A report in this paper cited how the tourists from Mumbai and elsewhere in India ended up losing possessions running into lakhs of rupees after their bags were stolen from the tour bus.

The Indian tour operator has simply washed its hands off the entire episode, stating that the tour bus was parked outside the mall's parking area, and that the tour manager and the Italian driver of the bus had been robbed at knife-point. Yet there are questions that remain. The tour operator parked the bus outside the mall's parking lot, which was wrong. The tourists said that the mall stop was on the itinerary, and the tour manager decided to halt there as they were early for their flight back home. What's also suspicious is that the manager and driver allegedly did not inform the tourists about the theft immediately.