The BMC is willing to give citizens cash prizes worth Rs 500 if their pothole complaints do not get resolved within 24 hours, but they have no clue from where the money would come, how they would verify a person’s credentials and who would be held accountable, a report said in this paper.

After this report appeared though, it now looks like some of the grey area has dissipated with civic authorities stating that engineers will have to fork out the cash. Other modalities are being worked on to ensure a seamless procedure and erase questions and doubts. It should hopefully be crystal clear.