How to Escalate a Problem. It's a manual which the Board of Control for Cricket in India (BCCI) is well qualified to publish through a joint effort of all the people who occupy the big seats at D Road, Churchgate.

Normally, the first step towards solving a dispute is to get all parties together and hear their viewpoints. In this case, the CEO and the GM heard out individual views virtually. Since the decision to drop Mithali Raj for the crucial World T20 semi-final against England was a team management decision comprising captain, vice-captain, team manager as well as the selector on tour, they should have been called in together.