It is shocking that touts inside Mumbai’s swanky T2 terminal are demanding money for free trolleys from passengers and flummoxed passengers, stressed out with the arrival process, are agreeing to pay the amount.

The report states that the touts are not from outside, as is usually the case, but staffers themselves. They make unsuspecting passengers shell out as much as $20 (R1,200) just to drop them to the exit gate.