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Microsoft says technical issue during network upgrade triggered global service outage

Microsoft has apologised to customers and partners after a two-day outage disrupted Outlook, Teams and other Microsoft 365 services worldwide. The company said a technical issue linked to an earlier network capacity upgrade caused the disruption, ruling out a cyberattack or AI-related incident

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Representational image. (Pic/PTI)

Representational image. (Pic/PTI)

Two days after people across the globe faced disruption due to a technical slag, Microsoft on Friday apologised to customers and partners for the disruption caused by its services outage over the past two days, saying that services are now witnessing broad recovery and stability.

In a statement posted on X, Microsoft said it was deeply sorry for the disruption and acknowledged the responsibility it carries towards customers who rely on its services.

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